Empathy Workshop

Here we outline the basic concepts, format and processes for the development and delivery of empathy skills.

The key is that only a highly skilled professional who is a Master Facilitator can deliver and obtain the promised results for the client. This is the PMP edge.

"Emotional Intelligence is the #1 predictor of professional success and personal excellence."

Objectives

  • Sharpen awareness of your natural (default) behavioral style along with your emotions and the impact of both on others.
  • Develop the capacity to alter (flex) your behavior to match or support other people's needs.
  • Momentarily dim (set aside) your own needs to understand those of others.
  • Experience the joy in other people's self-discovery and successes.
  • Recognize when self-absorption in you and others is getting in the way of effectiveness.
  • Choose to accept responsibility for what's not working, no matter who or what is the cause.

 

Program Overview

Time Frame: One or Two Days (8:00 AM - 5:00 PM), depending on number of participants
Location: Suitable and comfortable conference room away from personal office, arranged in an oval or half circle so everyone can see each other.

Course Outline:

  • Welcome and Introductions
  • Ground Rules & Expectations
  • Relationship Self-Assessment (Before)
  • Communication Guidelines
  • Promises
  • What, if accomplished will make this workshop worth your time and effort?
  • What's working and not working about your relationships with others?
  • Success Strategy and Behavioral Styles
  • EQ (Emotional Intelligence)
  • Definition and Competencies
  • Making Language Your Best Friend
  • Practicing Relationship Skills (4 Exercises)
  • Self-Assessment Follow Up (After)
  • Closure