Empathy Institute

Our Mission: To quickly and effectively develop empathetic skills in professionals at all levels in organizations which can be applied immediately and achieve observable,  measurable results. 

PMP's working definition of emotional intelligence (EQ) is:

"The ability to understand our own behavior and emotions and those of others, while managing both in a relationship". (Jon L. Greenawalt)

PMP has designed, developed and installed the first known practical technology to combine the elements of behavioral styles to emotional intelligence in delivering and training people in building the application of specific EQ (Empathy) skills."Emotional Intelligence is the #1 predictor of professional success and personal excellence."

 

"People with high EQ earn $29,000 more annually than their counterparts with lower EQ."

"An analysis of more than 300 top-level executives from fifteen global companies showed that six emotional competencies distinguished stars from the average."​

 

Based on Dan Goleman's "Six basic competencies", PMP has expanded five of the categories with specific skill areas. These have been done in their simplest formand molded into and are now available as Exercises** for training of professionals, leaders and managers:

A.      Self-Awareness

1.       Be clear on your intent in being an organizational leader/manager.

2.       Know your Behavioral Style (aka Natural Behavior).

3.       Your opinions are not “the Truth”.

4.       Sensing how your emotions impact your own and others behavior.

B.      Self-Regulation

1.       Altering (flexing) your behavior to access, match or support other people’s needs.

2.       Choosing to adjust or check your emotions to become more effective in the moment.

3.       Accurately interpret verbal and non-verbal responses to gauge your progress and impact.

4.       Subvert your own self-interest (move yourself out of the way) in order to “get” (see, hear and feel) the other person.

C.      Self-Motivation

1.       Feel your anxiety or fear, then make reflective, courageous choices to act anyway.

2.       Compare available options for action against your purpose and values, choosing accordingly.

3.       Experience joy in other’s self-discovery and success.

D.      Empathy

1.       Concentrate your attention over there (with the other person or group).

2.       Choose to believe that “everyone has a unique genius and it is your responsibility to assist them to discover or expand it.”

3.       Be patient with silence.

4.       Accept that every person believes they are doing the very best they can at the moment.

E.       Social Skills

1.       Take personal responsibility for your contribution to all breakdowns or unacceptable behavior, no matter who or what the cause.

2.       Giving up being “right” avoids making others “wrong”.

3.       Practice active listening (Use of Communication Guidelines*)

4.       Comment on specific actions and its impact, not the person’s character.

5.       Identify and utilize behavior in the moment of an interaction to demonstrate a teaching point, alter your approach or change the content.

(Note: ** protected PMP technology)

Headlines

  1. "Emotional Intelligence is the #1 predictor of professional success and personal excellence".
  2. "The critical skill as determined by a survey of business and organization managers."
  3. "90% of top performers have high EQ."
  4. "EQ is responsible for 58% of your performance."
  5. "People with high EQ earn $29,000 more annually than their counterparts with lower EQ." (Source: Emotional Intelligence 2.0 Bradberry and Greaves)
  6. "... Hence a wealth of information creates a poverty of attention" (Herbert Simon).
  7. "Self-absorption in all its forms kills empathy, not to mention compassion." (Goleman)
  8. "An analysis of more than 300 top-level executives from fifteen global companies showed that six emotional competencies distinguished stars from the average, 1997, Spencer, L. M., Jr., Team Leadership, Organizational Awareness, Self-confidence, Achievement Drive, and Leadership"
  9. "PMP has designed, developed and installed the first known technology to combine the elements of behavioral styles to emotional intelligence in delivering and training people in building the application of specific EQ/Empathy skills." (Jon L. Greenawalt, Founder and President of PMP, Inc. 2015)